What do patients think?

Understanding the views and opinions of their patients enables healthcare organisations to deliver patient-centred care.

Each year at the CHKS Top Hospitals Awards, we recognise the importance of what patients think of their experience when they visit a hospital. This includes an analysis of hospitals’ performance based on a range of patient experience indicators; including inpatient surveys, the most recent surveys from A&E, outpatient or maternity, PROMs, Friends and Family tests and PLACE scores.

At our recent awards event, we celebrated the best performers across England, Northern Ireland and Wales and our winner for the second year running was Northumbria Healthcare NHS Trust.



“We take patient experience really seriously and invest a lot of time and effort into it. We feedback to our frontline staff all the information we get from our patients. To me, it is the one of the most powerful tools that tells us how our service is performing - knowing what the patients have experienced and what they thought about that delivery is really important. It helps teams to understand how service changes impact on what patients think about their care.”

- David Evans, Chief Executive, Northumbria Healthcare NHS Trust.    
About CHKS
We have been working with healthcare organisations around the world for over 27 years to improve health service quality, safety and efficiency. Our aim is to provide healthcare information products and services that inform, deliver and sustain improvement – at patient, service, organisation and population level. To find out more visit www.chks.co.uk or email info@chks.co.uk.  Our latest blog post looks at patient experience and how understanding the views and opinions of patients enables healthcare organisations to deliver patient-centred care.