CHKS Standards for Hospices 2014

This is the fifth edition of the CHKS Accreditation Programme Standards for Hospice Services. It builds on the previous CHKS standards for Hospice Services and incorporates current national and professional guidance, bringing together standards of best practice and providing a framework for organisations to work towards and to subsequently gain external recognition for this achievement.
 
In this edition we have enhanced the standards to reflect the emerging models of hospices; which are forward thinking, integrated and commercially aware - while retaining the highest quality of care for individuals and their families.
 
Changes and developments in quality assurance and improvement programmes nationally and internationally have also influenced changes to the standards, and significantly, these standards are mapped to the CQC Key Lines of Enquiry by domain.

These latest standards address our main development concerns around patient safety, in particular the ageing population and prevalence of dementia, patients’ and families' experience of care, professional competence, clinical governance, leadership and teamwork. 

Following client feedback we have incorporated a number of new standards in our latest programme: quality account, recycling, patient outcome tools, NHS Information governance toolkit, counter terrorism strategy toolkit, protection of vulnerable adults, social support and accessing allied healthcare services e.g. dentists, opticians, hearing specialists.
 
There are new standards on training and staff development, retailing and fundraising, blood transfusion, dementia care, rehabilitation and social support, portering and management of the deceased.

SECTION1 - ORGANISATIONAL LEADERSHIP AND MANAGEMENT
Standard 1: Organisational leadership
Standard 2: The board of trustees (or equivalent governing body)
Standard 3: Quality and integrated governance
Standard 4: Clinical networks and commissioning arrangements
Standard 5: Clinical governance
Standard 6: Human resources
Standard 7: Education, training and development of staff (New!)
Standard 8: Occupational health
Standard 9: Financial management
Standard 10: Information governance and technology
Standard 11: Clinical records
Standard 12: Marketing, communications and fundraising
Standard 13: Volunteer service
Standard 14: Retail (New!)

SECTION 2 - SERVICE DELIVERY
Standard 15: Service management
Standard 16: Service workforce and teamwork
Standard 17: Environment and equipment

SECTION 3 - RISK AND SAFETY
Standard 18: Risk management
Standard 19: Health and safety
Standard 20: Fire safety
Standard 21: Infection prevention and control
Standard 22: Management of medicines
Standard 23: Blood transfusion (New!)
Standard 24: Waste management
Standard 25: Security
Standard 26: Resuscitation

SECTION 4 - PERSON CENTRED CARE
Standard 27: Individual rights and needs
Standard 28: Information provision
Standard 29: Individual experience
Standard 30: Dementia care (New!)
Standard 31: End of life care
Standard 32: Spiritual care service

SECTION 5 - HOSPICE SERVICES
Standard 33: Inpatient treatment and care
Standard 34: Day care service
Standard 35: Hospice at home service
Standard 36: Community teams
Standard 37: Rehabilitation and social support (New!
Standard 38: Complementary therapy
Standard 39: Children and young people’s hospice services
Standard 40: Outpatient service
Standard 41: Supporting and caring for carers
Standard 42: Bereavement support

SECTION 6 - FACILITIES AND SITE SERVICES
Standard 43: Access and estate management
Standard 44: Catering Standard 45: Housekeeping
Standard 46: Reception
Standard 47: Portering (New!)

A wide variety of sources were used to develop the CHKS Standards for Hospices 2014 – you can see the full list here.